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Zoho

Zoho Assist

Zoho Assist

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Zoho Assist is a remote support and remote access software that allows you to remotely access, troubleshoot and control computers, servers, and mobile devices. It enables you to provide quick and efficient support to your customers and employees, regardless of their location. With Zoho Assist, you can access and control remote computers and servers as if you were sitting right in front of them.

The platform features include:

Remote control - take control of a remote computer or server with just a few clicks.
Remote access - access a remote computer or server from anywhere, at any time.
Remote support - provide quick and efficient support to your customers and employees.
Multi-platform support - access and control Windows, Mac, Linux, and Chrome OS devices.
File transfer - transfer files and folders between the local and remote computers.
Chat and voice communication - communicate with the remote user during a session.
Remote reboot and reconnect - reboot the remote computer and reconnect to the session automatically.
Session recording - record and save remote sessions for training and compliance purposes.
Customizable branding - include your own branding and custom messages in the remote support interface.
Zoho Assist is a great solution for IT professionals, customer support teams, and remote workers. It allows you to provide fast and efficient support to your customers and employees, regardless of their location, and increase productivity and customer satisfaction.

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What Type of Online Businesses is Zoho Assist Good For?

Zoho Assist is a versatile remote support and remote access software that can be useful for a wide range of online businesses. It is particularly useful for businesses that provide technical support, IT services, or have a remote workforce.

For example, IT service providers, Managed Service Providers (MSPs), and system administrators can use Zoho Assist to remotely access and troubleshoot customer systems, servers, and networks. This allows them to quickly resolve issues and provide efficient support.

Online retailers and e-commerce businesses can also benefit from Zoho Assist by providing remote assistance to customers who are having trouble navigating their website or placing an order. This can help improve customer satisfaction and reduce the number of returns and abandoned shopping carts.

Zoho Assist can also be useful for businesses that have a remote workforce. With Zoho Assist, managers and supervisors can remotely access and control employee computers to provide assistance and troubleshoot issues. This can increase productivity and reduce downtime.

Overall, Zoho Assist can be a valuable tool for any business that needs to provide remote support or access to remote devices. It allows businesses to resolve issues quickly, increase productivity, and improve customer satisfaction.

Zoho Assist can be used in a variety of ways to support different types of online businesses. Here are a few examples of how it can be used for different industries:

  1. IT service providers and MSPs can use Zoho Assist to remotely access and troubleshoot customer systems, servers, and networks. This allows them to quickly resolve issues and provide efficient support. They can also use the session recording feature to record support sessions for training and compliance purposes.

  2. Online retailers and e-commerce businesses can use Zoho Assist to provide remote assistance to customers who are having trouble navigating their website or placing an order. This can help improve customer satisfaction and reduce the number of returns and abandoned shopping carts. They can also use the file transfer feature to transfer product manuals or other documentation to customers during a support session.

  3. Businesses with remote workers can use Zoho Assist to remotely access and control employee computers to provide assistance and troubleshoot issues. This can increase productivity and reduce downtime. They can also use the chat and voice communication feature to communicate with remote workers during a support session.

  4. Educational institutions can use Zoho Assist to provide remote assistance to students and faculty. They can use the multi-platform support feature to access and control Windows, Mac, Linux, and Chrome OS devices, ensuring that all students and faculty members can receive support regardless of their device.

  5. Health Care providers can also use Zoho Assist to remotely access and troubleshoot medical devices and monitor patient's health. They can use the session recording feature to keep a record of the device usage and troubleshoot any issues that come up.

Overall, Zoho Assist can be used in a variety of ways to support different types of online businesses, allowing them to provide fast and efficient support, increase productivity and improve customer satisfaction.

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What Other Apps or Programs are Similar to Zoho Assist

There are several other remote support and remote access software programs that are similar to Zoho Assist, such as TeamViewer, AnyDesk, RemotePC, and Splashtop. These apps offer similar features like remote control, remote access, and file transfer, but Zoho Assist stands out from the rest with its additional features such as:

  • Multi-platform support: Zoho Assist allows you to access and control Windows, Mac, Linux, and Chrome OS devices, giving you more flexibility than other apps that only support a single platform.
  • Customizable branding: Zoho Assist allows you to include your own branding and custom messages in the remote support interface, which is a great feature for business that want to maintain their brand consistency.
  • Session recording: Zoho Assist allows you to record and save remote sessions for training and compliance purposes, this feature is not present in many similar remote support software.
  • Chat and voice communication: Zoho Assist has built-in chat and voice communication feature, which allows you to communicate with the remote user during a session, this feature is not present in many similar remote support software.
  • Remote reboot and reconnect: With Zoho Assist you can reboot the remote computer and reconnect to the session automatically, this feature is not present in many similar remote support software.

All in all, Zoho Assist offers a comprehensive and versatile remote support solution, with features like multi-platform support, customizable branding, session recording, chat and voice communication and remote reboot and reconnect that are not present in many similar remote support software. This makes Zoho Assist a better choice for businesses looking for a more robust and versatile remote support solution.

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What Does Zoho Assist Integrate With?

Zoho Assist integrates with a variety of other apps and programs to provide a seamless remote support experience. Some of the popular integrations include:

  • Zoho CRM: Zoho Assist can integrate with Zoho CRM to allow support teams to view customer information and create support tickets directly from the CRM.
  • Zoho Desk: Zoho Assist can integrate with Zoho Desk to allow support teams to view customer information and create support tickets directly from the helpdesk.
  • Zoho SalesIQ: Zoho Assist can integrate with Zoho SalesIQ to allow sales teams to start remote support sessions directly from the live chat widget.
  • Zoho Campaigns: Zoho Assist can integrate with Zoho Campaigns to send automated email and SMS notifications to customers during remote support sessions.
  • Google Calendar: Zoho Assist can integrate with Google Calendar to schedule and manage remote support sessions.

Additionally, Zoho Assist also integrates with a variety of other popular apps and programs such as Slack, Microsoft Teams, Zoom, etc. This allows businesses to use the apps they already use, and still take advantage of the benefits that Zoho Assist can provide.

Overall, Zoho Assist integrates with a wide range of apps and programs, allowing businesses to streamline their remote support process and work more efficiently.

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Whats Are The Paid Plans of Zoho Assist Like?

Zoho Assist offers different pricing plans to suit the needs of businesses of all sizes. They offer a free trial version of the app that allows you to test the features and functionalities of the app before subscribing to a paid plan.

The free trial version of Zoho Assist allows you to access most of the features of the app, with some limitations. For example, the free trial version only allows you to access the remote computer for a maximum of 5 minutes per session.

The paid plans offered by Zoho Assist are:

  • Solo: A plan for individual users, which starts at $9 per month and allows you to access up to 5 computers.
  • Team: A plan for small teams, which starts at $18 per month and allows you to access up to 10 computers.
  • Professional: A plan for medium-sized teams, which starts at $35 per month and allows you to access up to 25 computers.
  • Business: A plan for large teams, which starts at $70 per month and allows you to access up to 50 computers.
  • Enterprise: A plan for enterprise-level teams, which starts at $140 per month and allows you to access an unlimited number of computers.

All the paid plans offer a 14-day money-back guarantee, and the pricing is based on a monthly subscription basis. Additionally, you can also purchase additional licenses, in case you need to access more computers than the plan you have selected.

Overall, Zoho Assist offers a variety of pricing plans that cater to businesses of all sizes. The free trial version allows you to test the features of the app before subscribing to a paid plan, and the paid plans are reasonably priced and come with a money-back guarantee.

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Is There a Free Trial or Free Version of Zoho Assist?

The free trial version of Zoho Assist allows you to access most of the features of the app for a period of 14 days. During this trial period, you can test the app's features and functionalities and decide if it's the right fit for your business.

With the free trial, you can access up to 5 remote computers and can initiate remote support sessions, transfer files, and reboot the remote computers. However, you are limited to 5 minutes per session, and you will be prompted to upgrade to a paid plan once the trial period is over if you want to continue to use the app.

You can invite other team members to join you on the free trial version, but they will also be limited to 5 minutes per session. This can be useful for testing the app with a small team before committing to a paid plan.

It is important to note that, free trial version is not forever, it's 14 days and once it's over, you can't use Zoho Assist features unless you subscribe to a paid plan.

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What is Not Included in The Free Version of Zoho Assist?

The free trial version of Zoho Assist comes with some limitations and certain features are not included. Here are a few things that are not included in the free trial version of Zoho Assist:

  • Remote Control Time Limit: The free trial version allows you to access remote computers for a maximum of 5 minutes per session. This means, if you want to access a remote computer for longer periods of time, you'll need to upgrade to a paid plan.

  • Number of Computers: The free trial version allows you to access up to 5 remote computers. If you need to access more computers than that, you'll need to upgrade to a paid plan.

  • Remote Print: The free trial version does not include the ability to remotely print documents from the remote computer.

  • Remote Wake-on-LAN: The free trial version does not include the ability to remotely wake up a computer that is powered off.

  • Remote Scheduling: The free trial version does not include the ability to schedule remote support sessions in advance.

  • Remote Access Reports: The free trial version does not include the ability to generate reports on remote access sessions, which can be useful for monitoring and tracking remote support activities.

Overall, while the free trial version of Zoho Assist allows you to test the app's features and functionalities, it does come with some limitations. If you want to access all the features of the app and remove the limitations, you'll need to upgrade to a paid plan.

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Similar Apps or Programs...ย 

  1. TeamViewer
  2. RemotePC
  3. Splashtop
  4. AnyDesk
  5. LogMeIn Pro
  6. ConnectWise Control
  7. GoToAssist
  8. Webex Support Center
  9. Microsoft Remote Desktop
  10. Chrome Remote Desktop

These are some of the apps and programs that are similar to Zoho Assist in terms of providing remote access and support features. Each of these apps have their own unique features and functionalities and it's worth researching them to see which one best fit for your business.

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