Despite what some people may tell you, Shopify does have a 24 Hour Customer Support Chat Service, and it is available to everyone. However, during certain hours of the day, the main links to get to those pages, are a little bit more hidden away than they are during normal business hours.
Additionally, I noticed that there has even been an increase in people asking about this over on the Shopify Partner Community Forums. So that is why I thought that putting together this Step by Step Guide on How to Find Shopify's 24 Hour Customer Support Chat Service, no matter what time of day it is, would be a great help to many Shopify Store Owners out there!
So, if you have ever been super frustrated while trying to figure out how to get back to that Shopify Customer Support Chat Service area, that you just know you have seen before, then you are not crazy, and you have come to the right place! Whether you need this information now or not, WE HIGHLY RECOMMEND BOOKMARKING THIS PAGE NOW! As any Shopify Store Owner knows, you will certainly need this information at some point!
- First, navigate to https://help.shopify.com/en/support/login
Then Click "Log in"
Click on the Shopify Account that you want to login with.
If possible, Click the Shopify Store that you are having the issues with. This will allow you to Contact Shopify Customer Support directly from the account with the issue on it & speed up the process for everyone overall.
Click the "Money" Shopify Customer Support Section.
(But really any of the options should work as well.)
YBL Biz Tip: If there is no "Other" as an option in the Customer Support Section you chose. Simply click back and pick another one until you find the "Other" option available on Shopify.
Then on the Money Page (or any Page you found the "Other" option on) Click "Chat with us."
Then simply enter the Message that you want Shopify's Customer Support Chat Service Representative to receive. Click "I'm not a Robot" and then "Chat with us"
And Voila! There you have it. A simple and easy way to always be able to reach Shopify's Customer Support Chat Service Team, 24 Hours a Day. No matter what part of the world you are in, or what time of day it is where you are!